Cancellation policy

Once-off purchases

A once-off licence does not renew or bill monthly. There is nothing to cancel on that plan. A third-party AI or voice subscription is managed separately with its provider; uninstalling Atlas does not cancel it.

Cancel an Atlas Monthly renewal

Sign in to My Account using your verified purchase email. Open your monthly licence, select Cancel renewal and confirm. Use the billing options shown for your licence in My Account. If you need help changing your payment method, contact support. Return to My Account to check your renewal status and paid-through date. Contact support@atlas-ui.com if you need help.

Cancellation stops future renewal. Access continues until the end of the paid period. Uninstalling Atlas or unsubscribing from marketing emails does not stop monthly billing. For a refund request or applicable cancellation rights under law, see the Refund policy.

Before paying

You may leave checkout without completing payment. Review and correct your order before authorising the charge. If payment is still pending, contact support so we can verify its status; closing a browser does not reverse a payment already processed.

Requesting a refund after payment

Send a clear cancellation request to support@atlas-ui.com with your purchase email or order reference. The Refund Policy distinguishes technical problems reported within 14 days, independent statutory rights, and exceptional discretionary goodwill returns. It does not provide an additional unconditional change-of-mind trial. Where the law gives you no-reason cancellation, we honour it without requiring proof of a fault or imposing the goodwill fee. The applicable rights may continue after download or activation and after the 14-day technical-problem window. Stopping use without a refund entitlement does not automatically create a refund.

If we ever accept advance orders, the delivery date and cancellation terms will be shown before payment. You may cancel an undelivered advance order for a full refund; we will not keep your payment indefinitely because release is delayed. Joining the free waitlist did not create an advance order.

Leaving a list or stopping use

You may leave a launch or availability list by using the unsubscribe route in a message or emailing info@atlas-ui.com. No cancellation fee applies. Unsubscribing from marketing does not cancel a purchased licence or essential order and security notices. You may stop using Atlas at any time; uninstalling it does not automatically notify us of a refund request or remove records we must retain.